Return & Refund Policy

1. Damaged Parcel

If your parcel arrives damaged, leaking, broken, or appears to have been tampered with during delivery, please inspect it before accepting it.

2. Eligible Returns

We will arrange a replacement or accept a return if:

• The parcel is damaged during shipping.
• You received the wrong product.
• The product is defective upon delivery.

3. Return Conditions

To qualify for a return:

• The product must remain sealed and unused.
• The original packaging should be kept intact.
• The bottle must not be opened.
• The issue should be reported as soon as possible after delivery.

4. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns if:

• The bottle has been opened.
• The product has been used.
• The packaging has been intentionally damaged by the customer.

5. Refunds

If your return is approved after inspection, we will process a replacement or refund according to the circumstances of your order.

6. Contact Us

If you experience any issue with your order, please contact our customer support with your order number and clear photos of the parcel before opening the product.